Telewest/Blueyonder: Problem "Too Expensive To Fix"

We've just been called by Blueyonder with regards to us leaving their service. Having offered us six months of free broadband yesterday, we asked when the fault was going to be fixed to see if it was worth us accepting the offer.

Surprise! They're not going to fix the problem! Fixing the problem is "too expensive" according to the Supervisor of the lady who rang us.

Oh. My. God.

So there's a fault, you're not providing the service we're paying for, you've known about it since June, and you're not going to fix it because it's too expensive!?! Wow. You guys rock. Like David Hasselhoff. When he's drunk. In Germany.